Social media guidelines

how to engage with us

We have a responsibility to manage our social media accounts appropriately in line with the regulatory environment in which we operate. We observe the posting guidelines and terms of use of all the social media platforms on which Kite, a Gilead Company, has accounts and ask that you observe them too, in addition to the following terms. Should you reply to or mention Kite, please:

  • Be respectful. Do not use foul language, include explicit material, or disparage others in your comments or posts.
  • Stay on topic. Ensure your message relates to Kite or the communities it serves.
  • Protect your privacy. Do not share confidential or identifying information on Kite’s public pages.

Kite reserves all rights relating to our social media accounts and may in its sole discretion add, remove, or modify any content or material posted on the account, discontinue the account, accept or reject those who may wish to follow the account, and respond to any questions or comments addressed to the account. 

what we post: endorsement and third-party websites

Social media accounts that Kite follows or engages with or is followed by do not indicate an endorsement by Kite of the account owner or their products and services.

Any content, views, opinions, and/or engagements uploaded or expressed by any person other than Kite are solely the views, opinions and responsibility of the person uploading or expressing them and do not necessarily reflect the opinions of Kite. Kite is not responsible for content that third parties transmit via social media.

Kite may provide links or references to other websites as part of its social messaging. However, Kite claims no responsibility for the accuracy or content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided as merely a convenience to the users of this platform.

Kite is not affiliated with any social media platforms or related sites. Kite is not responsible for the security, privacy, or other policies or practices on social media or on any of the third-party websites that Kite may link to or reference through social media. Any personal information provided to these third-party websites shall be governed by the privacy policies of these third-party websites. You should carefully review the security, privacy, and other policies and practices of each social media platform and linked or referenced third-party websites. 


what you should know: health and safety

Medicines and Medical Treatment
As a biopharmaceutical company, we are unable to comment on or advise individual patients about their medical condition and treatment. Any questions regarding your condition, treatment, or medical side effects should be directed to your physician or other healthcare professional immediately.

Product Information
Kite does not view social media platforms as forums for product inquiries. For product information, please call (844) 454-KITE. If your inquiry is of an urgent nature, please call (844) 454-KITE to speak with the appropriate Kite representative.

Suspected Adverse Events 
Patient safety is of utmost importance to Kite and we take all information related to our medicines seriously. We have a legal and ethical duty to follow up on any reports of adverse events associated with our medicines, which in turn assists us with the monitoring of their safety profiles. Healthcare professionals and patients may request specific product information or report an adverse event or product complaint with one of Kite's marketed and investigational products from our Medical Information department.

For more information, please call (855) 454-KITE (5483).

You may also report any adverse event directly to your healthcare provider or to the U.S. Food and Drug Administration (FDA) by calling 1-800-FDA-1088 or visiting the FDA website.

Additional disclaimers

The Kite logo and images are trademarks of Kite and Kite owns all rights therein.

Any information expressed by Kite is subject to the risk factors and information on forward-looking statements contained in its filings with the Securities and Exchange Commission and available here.